Não é de hoje que o sistema financeiro está se digitalizando, principalmente os bancos conhecidos no mercado como early adopters, por aplicarem rapidamente as novas tecnologias em suas operações. No mundo transacional, as mudanças são […]
O mercado brasileiro de contact center, considerando operações próprias e terceirizadas, deverá crescer 7,5% neste ano, com faturamento de R$ 51,26 bilhões, segundo a E-Consulting. Em 2018, a receita do setor chegou a R$ 47,69 […]
O jornalista Renato Cruz comenta a importância crescente das redes sociais no atendimento ao cliente. Uma pesquisa do Sindicato Paulista das Empresas de Contact Center (Sintelmark) mostrou que 92% das maiores empresas atendem clientes pelas […]
O mercado de centrais de atendimento on-premises (instaladas na própria empresa) movimentaram US$ 240 milhões na América Latina em 2015, sendo que o Brasil representou 50% do total. Em 2021, esse montante deve alcançar US$ 275,5 […]
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