Muitos clientes sentem arrepio quando percebem que precisarão entrar em contato com uma empresa, principalmente por telefone. Pode ser devido a um produto que veio quebrado, uma dúvida que precisa tirar ou simplesmente para perguntar […]
O varejo online cresce no Brasil e no mundo. Uma pesquisa da Ovum para a LogMeIn destacou a importância do atendimento no comércio eletrônico. O atendimento sem contato direto com humanos já é favorito de 60% dos consumidores, conforme […]
O mercado de centrais de atendimento on-premises (instaladas na própria empresa) movimentaram US$ 240 milhões na América Latina em 2015, sendo que o Brasil representou 50% do total. Em 2021, esse montante deve alcançar US$ 275,5 […]
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